Posted 2/12/19
Over the past four months our customer care team has made significant improvments in processing new PAP orders.
Good work team!
Posted November 13th, 2018
Excellent work by everyone at MHM (see graph)!
Remember that 18 months ago our usage compliance goal was 80% for PAP. Eight months ago, we set the lofty goal of 84% usage compliance.
Note: July usage compliance reported from U-Sleep/Airview is now @ 88%. August usage compliance is already at 84% with 15 days of potential patient compliance left in the 90-day cycle.
Every referral source should be notified of this information. We are an extension of their success!
Successful partnerships create positive patient outcomes!
Need help troubleshooting with patients?
From Diane Loewen 9/12/18
Hi Team,
As you are all aware, the management team and I continue to find avenues to secure our business foundation by making strategic operational decisions so that we can continue to conduct business in this ever-changing industry of HME.
Please be advised that MHM has arranged for a “segment” of our “existing” “re-supply only” patients to be provided by Verus Healthcare, a respected national supplier that prides itself on friendly and helpful customer service, just as Mitchell Home Medical does. This arrangement commences at 1:00 pm Wednesday, September 12, 2018.
Note: The patients that are within the segment of this arrangement will be sent a letter to inform them of the MHM arrangement with Verus. Medicare letter Private insurance letter
Should any of you answer a patient call, and or walk-in’s seeking clarification regarding the “re-supply”, letter, etc. regarding the MHM and Verus Arrangement, please communicate to the patient politely:
[] For PHONE inquiries:
- Thank the patient for the call/inquiry and politely inform the patient that you will place/transfer their call to our resupply customer care representative that will assist them.
- MHM CCR’s triage team is as follows, in this order: Please advise the CCR what the call entails😊
Tedi - the number 1 CCR
Anita - number 2
Molly - number 3
Chelsea - number 4
[] For WALK-IN inquires
Ann Arbor – Tedi at this time
Brighton – Stephanie at this time, Molly if Stephanie is not available.
[] For REFERRAL inquires
Me (Diane)
David
Referrals will be receiving letters from MHM, and our representatives will be conducting informational visits to their perspective geographic referral territories.
NOTE: For this segment of the existing “re-supply” patients, MHM “will” continue to take care of the patient PAP equipment. Please remember that we continue to conduct “all” other business as usual; take all “new” “re-supply patients, re-pap, and new pap orders.
[] For existing patients in the three-month compliance period, existing supply patients that have not been enrolled in the Verus program, and all new patients’ setup after 9/12/18- Patients will continue to be enrolled in the S3 program as usual.
This MHM/Verus arrangement provides MHM with operational “advantages” for the better good of our livelihood. 😊
As always, please direct any questions directly to me (Diane)!
With Sincere Gratitude,
Diane
Diane Loewen
CEO/Owner
(734) 572-0203
helpmeorderdme.com is desigened with the dischcarge planner/ordering physician/MHM CCR in mind. It contains forms and ordering templets that guide you through ordered settings and modes for PAP/NIV/Oxygen orders.
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- Humidification available for:
- N20 mask, P10 (special P10 mask sold separately)
-F20 mask compatable without Humidex
- repairable
Mitchell Home Medical can supply the SoClean unit that you are hearing advertised on radio and TV. Find out more about SoClean.....
To be used by On-Call HCT/RRT/Supervisor to determine the need for after hours service calls.
Need some help learning Airview?
Need a refresher on how to do card downloads?
During every encounter, you should ask the patient if they would like for you to summarize these terms. You may be asked to summarize these terms by a Joint Commission reviewer. You can also print this document for a patient to read or to review with a patient.
Records for employee infection control program.
This is an early iteration of what this program will look like. Please go to www.mitchellcpap.com and follow the guide to view the video (we will be producing our own video to replace Resmed’s).
After watching the video follow the guide to the self-assessment component (this is not complete) (only take the test once, you can print the test when finished).
Watch our PAP compliance stats. These stats are updated weekly. They reflect our RAW compliance for ALL PAP setups. If the device was never used it will be included in these stats.
Mitchell Home Medical Clinical team help. Payer compliance requirements, device help, Sleep labs special requests, supply amounts and intervals
Mitchell Home Medical customer care. Insurance requirements, supply quantities, connect help.
Mitchell Home Medical Clinical team help. Payer compliance requirements, device help, Sleep labs special requests, supply amounts and intervals, sales reports, sales literature.
Oncall setup information
Help with work flows for MHM employees.
.
Compliance tools
What is our current compliance?
Appointment reminder
Accounting for all computers, GPS, Tablets, cases, Wify hotspots, etc.
O2 qualification guide!
Updates on activities, policy changes, webinars, interesting articles.
Conducting group CPAP classes and assigning patients peer buddies can significantly reduce the amount of time that your RTs spend on new patient setups, and can lead to better compliance outcomes for your patients! •CPAP adherence is greater for new patients who receive group education about OSA and CPAP during their setup when compared to patients who receive individual education;3 and
•CPAP adherence is greater among patients who are assigned a peer buddy during the setup process.
CONCLUSION:
A population-based CPAP program consisting of consistent follow-up, "troubleshooting," and regular feedback to both patients and physicians can achieve CPAP compliance rates of > 85% over 6 months
The main result of our study was a higher effective compliance than previously reported, approximately 80% of the patients being regular users versus 46% in a previously published study.
We conclude that APAP(FOT) is as efficacious as constant CPAP in the treatment of OSAS. The treatment pressure can be reduced significantly, and sleep microstructure improved with APAP(FOT). These might be the reasons for patient preference of automatic therapy..
CONCLUSIONS:
A single screening question immediately after autotitration is useful in identifying those at high risk of treatment failure.
Patients who require higher fixed CPAP use autotitrating CPAP more and report greater benefit from this therapy.
By Dorothy de Souza Guedes, VGM Education
There are many ways to violate HIPAA, from intentionally snooping into medical records of a former spouse to carelessly tossing patient records into the trash or leaving a message about a treatment plan on the wrong phone number.
This podcast promotes the "Make It Your Business To Fight The Flu" toolkit for Businesses and Employers. The toolkit provides information and recommended strategies to help businesses and employers promote the seasonal flu vaccine. Additionally, employers will find flyers, posters, and other materials to post and distribute in the workplace. Created: 9/6/2011 by Office of Infectious Diseases, Office of the Director (OD). Date Released: 9/7/2011. Series Name: CDC Featured Podcasts.
ADDRESS (Corporate)
4811 Carpenter Rd.
Ypsilanti, MI 48197
Phone: 734-572-0203
CONTACT Numbers
Phone: 800-420-0202
Fax: 734-572-0281